Front Desk Agent

Crowley, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career advancement opportunities

Paid holidays

Job Description

Crestline Hotels & Resorts is a distinguished hospitality company recognized for its commitment to delivering welcoming and comfortable experiences for guests across its portfolio of hotels. Known for upholding high standards of customer service and operational excellence, Crestline Hotels & Resorts partners with various hotel brands to provide exceptional lodging accommodations in desirable locations. The company prides itself on fostering a positive work environment where employees can grow their careers and contribute to its mission of guest satisfaction and community engagement.

This full-time Front Desk Agent position offers a starting pay of $16 per hour and is a vita... Show More

Job Requirements

high school diploma or equivalent
at least one year experience in a front desk or customer service role within a hotel
basic proficiency in computer operations
ability to maintain confidentiality and handle cash securely
excellent communication and interpersonal skills
capacity to resolve guest complaints professionally
ability to work flexible hours including nights, weekends, and holidays

Job Qualifications

high school graduate or general education degree (GED)
one year previous experience in a similar position in a hotel
basic computer skills

Job Duties

resolve guest complaints, ensuring guest satisfaction
anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
maintain positive guest relations at all times
maintain complete knowledge of all hotel features, services, hours of operation
maintain knowledge of all room rates, special packages and promotions
maintain knowledge of daily house count and expected arrivals and departures
maintain knowledge of scheduled daily group activities
obtain assigned bank and ensure accuracy of contracted monies
keep bank secure at all times
answer department telephone within 3 rings, using correct greeting and telephone etiquette
process all guest check-ins
verify registration card information with the guest
obtain back-up information for guest credit/payment method and input into system
collect cash when designated
direct Bell Person to escort guest and transport their luggage to the room
handle overbooked or walk-in guests
accept and record wake-up call requests
monitor, send and distribute guest faxes
communicate pertinent guest information to designated departments and personnel
resolve discrepancies on the room status report with Housekeeping
match the bucket check to in-house guest ledger report
report discrepancies to Manager
process all check-outs
process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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