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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
White Lodging is a premier hospitality company known for developing and operating a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants across some of the most desirable cities in the United States. The company prides itself on delivering exceptional guest experiences by focusing on how it makes people feel throughout their stay. White Lodging's presence spans various top-tier markets, offering guests not only luxurious accommodations but also vibrant dining and entertainment options. As a hospitality leader, White Lodging emphasizes fostering an inclusive and diverse work environment, where employees are encouraged to grow professionally and deliver outstanding service.
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Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred but not required
- Ability to communicate effectively and professionally
- Strong organizational skills
- Ability to handle cash and follow accounting procedures
- Availability to work flexible hours including weekends and holidays
- Ability to stand for extended periods and perform physical tasks as needed
Job Qualifications
- Strong communication skills
- A passion for customer service
- Ability to be flexible and adapt to any situation
- Desire to work as part of the front desk team
- Outgoing personality with a positive attitude
- Previous hospitality experience is helpful but not required
- Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary
Job Duties
- Provide the highest quality of service to guests, anticipating and exceeding their expectations
- Check guests in and out efficiently and in a friendly manner
- Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
- Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
- Assist in maintaining the cleanliness of the lobby and entrance
- Ensure security and confidentiality of all guest and hotel information
- Effectively respond to and resolve guest concerns or complaints
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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