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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.25
Work Schedule
Standard Hours
Day Shifts
Benefits
equal opportunity employment
inclusive work environment
Career advancement opportunities
Employee training programs
supportive team culture
Job Description
Crestline Hotels & Resorts is a well-established hospitality company that prides itself on delivering exceptional guest experiences through a combination of outstanding customer service and efficient hotel operations. As a respected player in the hotel and resort industry, Crestline Hotels & Resorts operates multiple properties designed to cater to both business and leisure travelers. Known for its commitment to quality, guest satisfaction, and innovation, Crestline Hotels & Resorts emphasizes creating a welcoming environment that guests value and trust for comfort and convenience. Each hotel within the Crestline portfolio aims to maintain high standards in service, amenities, and overall guest engagement,... Show More
Job Requirements
- High school graduate or General Education Degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills required
Job Qualifications
- High school graduate or General Education Degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills required
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- Maintain positive guest relations at all times
- Maintain complete knowledge at all times of all hotel features/services hours of operation room rates special packages and promotions daily house count and expected arrivals/departures scheduled daily group activities
- Obtain assigned bank and ensure accuracy of contracted monies
- Keep bank secure at all times
- Answer department telephone within 3 rings using correct greeting and telephone etiquette
- Process all guest check-ins
- Verify registration card information with the guest
- Obtain back-up information for guest credit/payment method and input into system collect cash when designated
- Direct Bell Person to escort guest and transport their luggage to the room
- Handle overbooked or walked in guests
- Accept and record wake-up call requests
- Monitor send and distribute guest faxes
- Communicate pertinent guest information to designated departments/personnel i.e. special requests amenity delivery
- Resolve discrepancies on the room status report with Housekeeping
- Match the bucket check to in-house guest ledger report report discrepancies to Manager
- Process all check-outs
- Process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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