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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.25
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Job Description
The hiring establishment is a reputed hotel committed to delivering exceptional hospitality services to its guests. Known for its warm and welcoming atmosphere, the hotel prides itself on upholding the highest standards of guest satisfaction and comfort. As a well-established player in the hospitality industry, the hotel offers guests not only comfortable accommodations but also a seamless and personalized experience from check-in to check-out. The establishment employs a team of dedicated professionals who excel at making every guest feel valued and cared for through attentive service, ensuring every detail contributes to a memorable stay. The hotel environment is vibrant and... Show More
Job Requirements
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form
- ability to operate Property Management System and PBX system
- accountability for balancing daily shift bank
- able to stand, walk, and communicate regularly
- able to occasionally lift and/or move up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- six months to one-year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form
- ability to operate Property Management System, capture email, and use PBX system
- accountability for balancing daily shift bank
- maintain organization and demonstrate quality service
- able to stand, walk, and communicate regularly
- able to occasionally lift and/or move up to 25 pounds
Job Duties
- Consistently provide high level of customer service
- conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- complete all items on appropriate checklist by end of shift
- follow established key control policy
- ensure proper credit policies are followed and verify credit limit report
- submit all lost and found articles with a completed lost and found report
- be knowledgeable of immediate area, services, attractions, and events and assist with concierge services
- be knowledgeable of fire and emergency procedures
- open, secure, and balance out daily shift bank involving counting and verifying cash, check, and credit card transactions
- monitor room availability throughout the day
- review daily selling status of the hotel using yield management system
- perform other duties as directed by immediate supervisor
- coordinate with other departments to ensure hotel services are coordinated to provide the best guest satisfaction
- perform other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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