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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $17.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee Discounts
Retirement Plan
flexible scheduling
Employee wellness programs
Job Description
This job opportunity is with a reputable hotel known for its commitment to delivering outstanding guest experiences and maintaining high operational standards. As a hospitality establishment, the hotel prides itself on providing exceptional service, comfort, and convenience to its guests. The hotel caters to a diverse clientele, offering a welcoming atmosphere for both leisure and business travelers. It operates with a strong emphasis on quality, professionalism, and guest satisfaction, supported by a team of dedicated staff members who work collaboratively to uphold the brand's reputation.
The Front Desk Agent role is a crucial position within the hotel's operations, s... Show More
The Front Desk Agent role is a crucial position within the hotel's operations, s... Show More
Job Requirements
- High school diploma or equivalent
- Relevant experience in customer service
- Ability to read and comprehend English instructions
- Excellent communication skills
- Basic mathematical skills
- Ability to stand and walk for extended periods
- Ability to lift and/or move up to 50 pounds occasionally
- Commitment to personal appearance and grooming
- Ability to work in a fast-paced, guest-oriented environment
Job Qualifications
- High school diploma or equivalent
- Relative experience in customer service
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to effectively communicate with employees, guests, and supervisors for optimum operation of the property
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
Job Duties
- Maintain guest service as the driving philosophy of the operation
- Personally demonstrate a commitment to guest service in responding promptly to guests' needs
- Commit to making every guest is satisfied
- Meet or exceed guest satisfaction measures
- Ensure hotel standards and services contribute to the delivery of consistent guest service
- Implement and practice guest service initiatives and perform to hotel standards
- Greet all guests (internal and external)
- Process guest reservations, registration (check-in) and departures (check-outs)
- Offer guest assistance at every opportunity
- Respond to all guest requests efficiently
- Ensure guest satisfaction by following through on requests and other needs
- Provide information to guests about hotel policies, services, and amenities
- Provide information, directions and other assistance as necessary about the local area
- Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
- Handle collection efforts of all in-house balances and notify management of potential liabilities
- Monitor all cash, check, credit card and ledger accounts through shift reports and perform audit functions if assigned
- Maintain daily logs and checklists
- Effectively communicate all pertinent information to other employees within the department
- Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc.) regarding room status/availability, guest requests, etc.
- Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, and other areas as necessary
- Assist guests with booking and modifying reservations as needed
- Comply with all standards and regulations to encourage safe and efficient hotel operations
- Maintain regular attendance in compliance with company policy
- Maintain high standards of personal appearance and grooming in accordance with company policy
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Maintain and organize work area regularly and monitor lobby cleanliness
- Perform other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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