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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $20.60
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Life insurance and EAP
401(k) matching
Aflac supplemental
Team member discount
Job Description
Appellation Hotels is a distinguished culinary-focused hotel company dedicated to embracing authenticity and locality in all aspects of its operations. Centered on the belief that regional character, community, and culture create exceptional and memorable experiences for guests, Appellation Hotels nurtures growth in the hospitality and culinary fields by blending the best of each destination into each unique endeavor. The company prides itself on providing thoughtfully composed and high-quality experiences tuned to the distinctiveness of each location it operates in. Appellation Hotels has become synonymous with excellence and a commitment to authenticity, making it a respected and beloved name in the... Show More
Job Requirements
- At least two years of customer service experience, preferably in a hotel front desk setting or a similar role
- strong customer service skills with a focus on guest satisfaction
- excellent phone etiquette and communication abilities
- familiarity with hotel management software is a plus
- required skills are typing, math, accounting, computer, and credit and cash handling procedures
- read, write, and communicate effectively in English
- ability to assess situations correctly using sound reasoning to make decisions and solve problems
- strong organizational skills with attention to detail in managing guest accounts
- ability to perform the essential functions of the job with or without reasonable accommodation
- see and read a computer screen and printed material with or without vision aids
- hear and understand speech at normal levels and on the telephone
- speak so that others may understand at normal levels and on the telephone
- must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phones, filing cabinets, photocopiers, and other office equipment
- have the ability to stand for a 4-hour period with or without reasonable accommodation
Job Qualifications
- At least two years of customer service experience, preferably in a hotel front desk setting or a similar role
- strong customer service skills with a focus on guest satisfaction
- excellent phone etiquette and communication abilities
- familiarity with hotel management software is a plus
- required skills include typing, math, accounting, computer, and credit and cash handling procedures
- ability to assess situations correctly using sound reasoning to make decisions and solve problems
- strong organizational skills with attention to detail in managing guest accounts
- read, write, and communicate effectively in English
Job Duties
- Greet all guests upon arrival with a warm and welcoming demeanor
- manage the check-in and check-out process efficiently, ensuring all guest information is accurate
- handle guest inquiries, requests, and complaints with professionalism and courtesy
- maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively
- process reservations and cancellations through the hotel management system
- collaborate with other departments to fulfill guest needs and enhance their experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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