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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.60
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Life insurance
Employee assistance program
401(k) matching
Aflac supplemental
Team member discount
Job Description
Appellation is a distinguished culinary-focused hotel company committed to embracing authenticity and locality in every aspect of its operations. Founded on the belief that regional character, community, and culture are essential components in creating unparalleled guest experiences, Appellation thrives by nurturing the growth of the next generation of hoteliers and culinarians. Each hotel under the Appellation umbrella is carefully crafted to reflect the unique essence of its destination, ensuring that guests enjoy a true-to-place stay marked by thoughtful composition and superior quality. Among its portfolio, Appellation Lodi – Wine & Roses Resort and Spa stands out as a premier destination... Show More
Job Requirements
- At least two years of customer service experience preferably in a hotel front desk setting or a similar role
- Strong customer service skills with a focus on guest satisfaction
- Excellent phone etiquette and communication abilities
- Familiarity with hotel management software is a plus
- Required skills include typing math accounting computer and credit and cash handling procedures
- Ability to read write and communicate effectively in English
- Ability to assess situations correctly using sound reasoning to make decisions and solve problems
- Strong organizational skills with attention to detail in managing guest accounts
- Ability to perform essential job functions with or without reasonable accommodation including seeing and reading a computer screen and printed material with or without vision aids
- Hearing and understanding speech at normal levels and on the telephone
- Speaking so others may understand at normal levels and on the telephone
- Must have finger dexterity to operate office equipment such as computers printers multi-line touch tone phones filing cabinets photocopiers and other office equipment
- Have the ability to stand for a 4-hour period with or without reasonable accommodation
Job Qualifications
- At least two years of customer service experience preferably in a hotel front desk setting or a similar role
- Strong customer service skills with a focus on guest satisfaction
- Excellent phone etiquette and communication abilities
- Familiarity with hotel management software is a plus
- Typing math accounting computer and credit and cash handling procedures skills
- Ability to read write and communicate effectively in English
- Ability to assess situations correctly using sound reasoning to make decisions and solve problems
- Strong organizational skills with attention to detail in managing guest accounts
Job Duties
- Greet all guests upon arrival with a warm and welcoming demeanor
- Manage the check-in and check-out process efficiently ensuring all guest information is accurate
- Handle guest inquiries requests and complaints with professionalism and courtesy
- Maintain knowledge of hotel services amenities and local attractions to assist guests effectively
- Process reservations and cancellations through the hotel management system
- Collaborate with other departments to fulfill guest needs and enhance their experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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