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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, managing a portfolio that includes 148 premium-branded hotels with more than 22,000 guestrooms spanning 37 states and 106 cities. Founded in 2006, MCR operates under a variety of prestigious brands including nine Marriott brands and eight Hilton brands. The company has earned numerous accolades such as being named one of Fast Company's 10 Most Innovative Travel Companies of 2020, receiving the Marriott Partnership Circle Award three times, and being honored with the Hilton Legacy Award for Top Performer. MCR operates with a strong presence in major U.S. cities with offices... Show More
Job Requirements
- Stand or remain in a stationary position for long periods (3-4 hours at a time)
- Operate computers and office machinery including 10-key and data entry
- Bend, stoop, crouch, lift, and transport supplies of up to 25 pounds
- Inspect and observe details closely and at a distance
- Occasionally lift packages or office equipment
- Work effectively in a moderate noise environment (phone ringing, conversations)
- Read, write, understand, and communicate effectively in English
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise, or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective at listening, conflict resolution, and communication
- Desire to provide excellent hospitality and guest service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in/out on time for every shift
- Must clock in/out for breaks as scheduled
- Provide sufficient notice when unable to work a scheduled shift
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names when possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support hotel groups and events with awareness
- Use relevant technology effectively for the role
- Answer incoming calls with friendly service and approved greetings
- Keep all workspaces clean, organized, and safe
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests pleasantly while performing cleaning duties
- Ensure operational checklists are completed accurately every shift
- Prepare accurate and timely handover reports for shift communication
- Wear clean, approved uniforms and be well-groomed at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude to meet business needs
- Collaborate with team members to create a welcoming environment
- Check guests in and out efficiently and timely
- Contact guests after check-in to ensure room satisfaction
- Maintain up-to-date knowledge of room rates and promotions
- Receive and note incoming mail according to shift checklists
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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