Front Desk Agent

Brownsville, TX, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.25 - $13.00

Benefits

Paid Time Off

Employee Health Plan

competitive pay

flexible schedules

Career development opportunities

employee recognition programs

supportive work environment

Job Description

Perspective Hospitality is a renowned company specializing in hospitality management with a focus on providing exceptional lodging and guest services that meet the highest standards of professionalism and customer satisfaction. As a leading hospitality organization, Perspective Hospitality operates numerous properties and prides itself on delivering memorable guest experiences through superior service, well-maintained facilities, and a dedicated team. The company is committed to fostering a supportive work environment where all employees have opportunities for growth and development. They emphasize integrity, respect, and excellence in all interactions with guests and staff alike.

The role of Front Desk Agent at Perspective Hosp... Show More

Job Requirements

High school diploma or equivalent (GED)
previous experience in front desk or related hospitality roles
authorization to work in the United States
availability to work morning, mid-evening and evening shifts
strong communication and interpersonal skills
ability to handle money and maintain accurate records
knowledge of hotel policies and procedures
commitment to excellent guest service

Job Qualifications

High school diploma or equivalent (GED)
previous front desk, reservations, concierge, bell desk or night audit experience
proficiency with front desk computer systems
strong customer service and communication skills
ability to handle cash and balance cash drawer accurately
knowledge of hotel operations and guest service standards
familiarity with safety and emergency procedures
ability to multitask and work flexible shifts

Job Duties

Possess a thorough knowledge of check-in and check-out of guests
be completely familiar with all front desk computer operations and procedures for arrivals and departures
maintain control of all room keys and departmental keys and ensure sign out procedures are followed
handle walk-ins, stay-over and room charges
post charges to guests, master bills, and other applicable accounts
handle safe keys in accordance with property's procedure
know room and rate policies and adjust packages rates for fewer or additional night stay
review reservations and future availability
have knowledge of room rates, packages and discounts available
handle group arrivals and perform required check-in and check-out tasks
ensure there are no check-outs with balances due
familiarize guests with hotel facilities
read and initial the logbook at the beginning of shifts and read current memos
manage cash drawer and report discrepancies
communicate early departures, late check-outs and special requests to housekeeping
welcome each return guest and acknowledge them
adhere to all safety and emergency procedures
attend all front desk meetings
conduct weekly key inventories
manage telephone, mail, and message systems in accordance with business center
maintain knowledge of all forms and vouchers used
consistently fill out feedback forms for guests' comments and complaints
keep supervisors informed of any hotel or front desk concerns
understand operations of other front office departments and departmental functions
perform other tasks as defined by front desk supervisor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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