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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
hotel discounts
Job Description
Our establishment is a well-respected hotel known for delivering outstanding service and hospitality. As a prominent player in the hospitality industry, the hotel prides itself on its welcoming atmosphere, comprehensive amenities, and commitment to guest satisfaction. Located conveniently to cater to tourists and business travelers alike, our hotel blends comfort and convenience, ensuring a memorable stay for every guest. The facility boasts a range of services including comfortable accommodations, dining options, event spaces, and recreational facilities, all supported by a dedicated and professional staff. This commitment to quality and excellence has earned us a solid reputation in the industry as... Show More
Job Requirements
- High school education or equivalent
- ability to stand and walk for extended periods
- basic knowledge of cash handling and payment processing
- strong communication skills
- proficiency in using computers, phone systems, and office equipment
- ability to multitask effectively
- physical ability to lift up to 50 lbs
- capability to handle emergency situations calmly
- prior experience in customer service or hospitality preferred
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong guest service orientation
- basic accounting skills
- proficiency in computer and office equipment use
- excellent written and verbal communication skills
- good organizational and time management skills
- ability to remain calm and professional under pressure
- familiarity with hospitality industry practices
Job Duties
- Greeting and check-in guests in a friendly and professional manner
- assisting with the check-in process and verifying reservations
- providing information about the facility's services, amenities and policies
- handling check-out procedures and processing payments
- issuing invoices or receipts and resolving payment queries
- answering incoming phone calls and directing them appropriately
- responding to emails and inquiries promptly
- managing room or service reservations, cancellations and modifications
- assisting guests with requests such as room changes, additional amenities, and local recommendations
- addressing and resolving guest complaints or concerns
- performing administrative duties including managing mail and packages, maintaining visitor logs, organizing files, and keeping the front desk presentable
- monitoring access to the premises and issuing visitor badges or passes
- handling cash transactions accurately and maintaining cash drawer
- managing multiple tasks simultaneously including guest service, phone and email communication, and administrative tasks
- collaborating with housekeeping, maintenance, and management to ensure smooth operations
- following procedures for emergency situations and providing necessary assistance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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