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Job Overview
Compensation
Hourly
Range $12.75 - $16.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
This establishment is a well-regarded hotel known for delivering exceptional guest services and providing a comfortable and welcoming environment for travelers. As a front-facing part of the hospitality industry, the hotel aims to offer seamless reservations, efficient check-ins and check-outs, and attentive guest support to ensure memorable stays. With a commitment to excellence and guest satisfaction, the hotel provides an upbeat, professional work atmosphere, fostering teamwork and continuous learning for its staff. It is a dynamic workplace well-suited for individuals passionate about hospitality and customer service.
The role of Front Desk Agent at this hotel is vital in managing guest... Show More
The role of Front Desk Agent at this hotel is vital in managing guest... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Ability to communicate effectively
- Basic computer skills
- Ability to handle cash transactions
- Attention to detail and accuracy
- Ability to work flexible hours including nights and weekends
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle stressful situations
- Knowledge of hotel operations and reservation systems is an advantage
- Proficient with computer and telephone systems
- Basic accounting and cash handling skills
- Ability to maintain confidentiality
- Professional appearance and demeanor
Job Duties
- Books guest reservations and/or coordinates with reservation center
- Registers guests in a prompt and courteous manner using up-selling techniques
- Prepares for group check-ins, check-outs, and VIP arrivals
- Greets, registers, and assigns rooms to guests
- Handles confidential guest information with high integrity
- Answers and routes calls, takes guest messages accurately
- Assists with sales and marketing efforts as directed
- Offers and manages wake-up call requests
- Records pertinent guest information in the pass on log
- Replenishes continental breakfast and maintains cleanliness
- Ensures common area and lobby cleanliness
- Performs laundry functions as directed
- Processes customer payments and balances cash at shift start and end
- Promotes hotel services and local attractions
- Resolves minor guest complaints and escalates major issues
- Responds promptly to guest requests and follows up for satisfaction
- Completes daily paperwork including cashier reports and deposits
- Transmits and receives messages using various communication equipment
- Maintains a professional appearance and follows company policies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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