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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $13.75 - $17.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career advancement opportunities
flexible schedule
friendly work environment
Job Description
Fairfield Inn & Suites New Orleans Downtown/French Quarter Area is a distinguished hotel that is part of the Crestline Hotels & Resorts family, known for providing exceptional hospitality experiences in vibrant and culturally rich locations. Situated in the heart of New Orleans, close to iconic attractions and the lively French Quarter, this hotel offers guests a comfortable and welcoming environment with modern amenities and a commitment to outstanding service. Crestline Hotels & Resorts is recognized as an Equal Opportunity Employer and Affirmative Action Employer, ensuring an inclusive and diverse workplace where all qualified applicants are considered without regard to race,... Show More
Job Requirements
- High school graduate or General Education Degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills required
Job Qualifications
- High school graduate or General Education Degree (GED)
- One year previous experience in a similar position in a hotel
- Basic computer skills required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer service oriented
- Attention to detail
- Ability to handle cash transactions accurately
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- Maintain positive guest relations at all times
- Maintain complete knowledge at all times of all hotel features/services hours of operation
- Maintain complete knowledge at all times of all room rates special packages and promotions
- Maintain complete knowledge at all times of daily house count and expected arrivals/departures
- Maintain complete knowledge at all times of scheduled daily group activities
- Obtain assigned bank and ensure accuracy of contracted monies
- Keep bank secure at all times
- Answer department telephone within 3 rings using correct greeting and telephone etiquette
- Process all guest check-ins
- Verify registration card information with the guest
- Obtain back-up information for guest credit/payment method and input into system collect cash when designated
- Direct Bell Person to escort guest and transport their luggage to the room
- Handle overbooked or walked in guests
- Accept and record wake-up call requests
- Monitor send and distribute guest faxes
- Communicate pertinent guest information to designated departments/personnel
- Resolve discrepancies on the room status report with Housekeeping
- Match the bucket check to in-house guest ledger report report discrepancies to Manager
- Process all check-outs
- Process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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