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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career development opportunities
Job Description
Intercontinental New Orleans is a distinguished luxury hotel situated in the vibrant city of New Orleans. Known for its exceptional hospitality and elegant accommodations, the hotel offers guests an immersive experience combining Southern charm with modern amenities. As part of the prestigious Intercontinental Hotels & Resorts brand, the property serves a diverse clientele including business travelers, vacationers, and event attendees. The hotel prides itself on delivering first-class services that emphasize comfort, convenience, and cultural flair.
The Front Desk Agent role at Intercontinental New Orleans is a pivotal position within the Front Office division, serving as the initial point o... Show More
The Front Desk Agent role at Intercontinental New Orleans is a pivotal position within the Front Office division, serving as the initial point o... Show More
Job Requirements
- Successful completion of a background check prior to employment
- high school diploma or equivalent
- ability to communicate effectively both verbally and in writing
- prior experience in hospitality or customer service preferred
- proficiency with Microsoft Office and property management systems
- strong problem-solving and multitasking abilities
- willingness to work flexible shifts including evenings, weekends, and holidays
- professional demeanor and appearance
Job Qualifications
- High school diploma or equivalent
- some college coursework in hospitality or related field is a plus
- previous customer service or front desk experience preferred
- strong verbal and written communication skills
- proficiency in Microsoft Office and hotel management software
- excellent problem-solving skills
- ability to multitask in fast-paced environments
- professional appearance and demeanor
- flexibility to work various shifts including evenings, weekends, and holidays
Job Duties
- Greet and welcome guests in a friendly and professional manner
- handle check-ins and check-outs efficiently and accurately
- answer phone calls and respond to guest inquiries
- manage room reservations and update guest information
- address guest concerns and complaints promptly
- coordinate with housekeeping and maintenance for room readiness
- maintain a clean and organized front desk area
- process guest payments including cash and credit transactions
- assist with concierge services and provide local recommendations
- follow all hotel policies and procedures including safety protocols
- perform other duties as assigned by front desk supervisor or manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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