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Front Desk Agent - (Expired Job)
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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Employee assistance program
Disability insurance
Paid Time Off
401(k)
Life insurance
Job Description
Driftwood Hospitality Management is a distinguished leader in the hospitality industry, dedicated to providing exceptional service and creating memorable experiences for guests. Renowned for its fully integrated approach to managing hospitality services, Driftwood Hospitality Management operates numerous hotels and properties with a steadfast commitment to excellence, innovation, and client satisfaction. Their company culture empowers associates to take initiative, be proactive, and contribute meaningfully to the success of the properties they serve. The team at Driftwood Hospitality Management is composed of the best talent in the industry, ensuring that each hotel maintains high standards of quality, professionalism, and guest-centric service. This... Show More
Job Requirements
- Graduation from high school or equivalent
- prior hospitality experience preferred
- ability to use a calculator for moderately complex mathematical calculations
- ability to communicate effectively in English verbally and in writing
- ability to use and input information accurately into computer systems
- ability to stand and move throughout front office areas during shifts
- ability to handle cash and various payment methods
- ability to remain calm and professional during conflict or emergency situations
Job Qualifications
- Graduation from high school or equivalent
- prior hospitality experience preferred
- considerable skill in the use of a calculator and preparing moderately complex mathematical calculations
- ability to effectively deal with internal and external customers with patience, tact and diplomacy
- ability to read, listen, and communicate effectively in English both verbally and in writing
- ability to access and accurately input information using moderately complex computer systems
- hearing and visual ability to observe and detect signs of emergency situations
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- complete the registration process by inputting and retrieving information from a computer system
- verify and imprint credit cards for authorization using electronic acceptance methods
- promptly answer the telephone using positive and clear English communication
- close guest accounts at the time of check out and ensure guest’s satisfaction
- field guest complaints and conduct thorough research to develop effective solutions
- adhere to all company policies and procedures
- follow safety and security procedures and rules
- utilize protective equipment
- maintain a neat, clean and well groomed appearance
- assist other front desk personnel when needed
- perform any related duties as requested by supervisor or manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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