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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.25
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
flexible scheduling
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company renowned for operating upscale hotels and resorts across various prime locations. With a strong commitment to exceptional guest experiences and outstanding service quality, Crestline has built a reputable brand in the hospitality industry. The company emphasizes a culture of inclusivity, equality, and professional growth, ensuring that all employees work in a supportive environment. Crestline Hotels & Resorts is proud to be an Equal Opportunity and Affirmative Action Employer, welcoming applicants from diverse backgrounds without discrimination based on race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity,... Show More
Job Requirements
- High school graduate or general education degree GED
- One year previous experience in a similar position in a hotel
- Basic computer skills
Job Qualifications
- High school graduate or general education degree GED
- One year previous experience in a similar position in a hotel
- Basic computer skills
- Strong communication and interpersonal skills
- Ability to handle guest complaints professionally
- Knowledge of hotel operations and guest service standards
- Ability to maintain confidentiality and handle cash securely
- Detail-oriented with problem-solving abilities
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day
- Maintain positive guest relations at all times
- Maintain complete knowledge at all times of all hotel features services hours of operation all room rates special packages and promotions daily house count and expected arrivals departures scheduled daily group activities
- Obtain assigned bank and ensure accuracy of contracted monies
- Keep bank secure at all times
- Answer department telephone within 3 rings using correct greeting and telephone etiquette
- Process all guest check-ins
- Verify registration card information with the guest
- Obtain back-up information for guest credit payment method and input into system collect cash when designated
- Direct Bell Person to escort guest and transport their luggage to the room
- Handle overbooked or walked in guests
- Accept and record wake-up call requests
- Monitor send and distribute guest faxes
- Communicate pertinent guest information to designated departments personnel i e special requests amenity delivery
- Resolve discrepancies on the room status report with Housekeeping
- Match the bucket check to in-house guest ledger report report discrepancies to Manager
- Process all check-outs
- Process adjustment vouchers paid-outs correction vouchers miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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