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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $17.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Team-oriented work environment
uniform provided
Job Description
Hampton Inn & Suites Toledo-Perrysburg is a premier hotel establishment dedicated to providing exceptional hospitality and a comfortable stay to all its guests. As part of the MCR Hospitality family, this hotel upholds high standards of cleanliness, friendliness, and professionalism, ensuring that every guest experience is not only pleasant but memorable. Located in the vibrant Toledo-Perrysburg area, the hotel offers a range of amenities and services designed to meet the needs of both business and leisure travelers. Whether guests are visiting for a short stay or an extended period, Hampton Inn & Suites guarantees a welcoming atmosphere, spotless facilities, and... Show More
Job Requirements
- Must be 18 years of age or older
- Ability to follow established guidelines and procedures
- Experience in hospitality or related customer service preferred
- Must work well in high-pressure situations
- Positive attitude and willingness to learn
- Effective listening and conflict resolution skills
- Excellent communication abilities
- Desire to provide outstanding guest service
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality and adherence to scheduled clock-in and clock-out times
- Ability to stand for long periods and perform physical tasks such as lifting up to 25 pounds
- Willingness to pitch in to assist with cleanliness and other duties as needed
- Ability to communicate effectively in English
Job Qualifications
- Experience in hospitality, service, or consumer-facing roles preferred
- Positive attitude with willingness to learn
- Ability to follow established guidelines and procedures
- Effective communication skills
- Strong hospitality and guest service orientation
- Ability to listen, understand, clarify, and resolve guest and co-worker concerns
- Capability to work well under pressure
- Basic proficiency with relevant technology
- Must be at least 18 years of age
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support events and group activities at the hotel
- Answer all incoming calls with friendly service using approved greetings
- Keep all areas clean and well-organized both front and back of house
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests warmly while performing cleaning duties
- Complete all operational checklists accurately and on time every shift
- Provide accurate and timely shift handover reports
- Wear a clean, approved uniform and be well-groomed with a nametag
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude willing to stretch beyond traditional roles
- Collaborate effectively to create a welcoming environment for guests and positive workplace
- Ensure timely guest check-in and check-out processes
- Contact guests post check-in to confirm their satisfaction and needs
- Maintain up-to-date knowledge of room rates and promotions
- Receive and log incoming mail as required by shift checklist
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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