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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites Toledo-Perrysburg is a part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a premier portfolio of 148 premium-branded hotels, including more than 22,000 guestrooms across 37 states and 106 cities. The company operates under prestigious Marriott and Hilton brands as well as several independent hotels, employing over 7,000 team members nationwide. MCR has earned recognition for its innovative approach in the hospitality industry, evidenced by awards such as Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift worked and clock out at scheduled shift ending time unless directed otherwise
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift
- Ability to clock in/out for breaks as scheduled
- Provide sufficient notice for call outs per supervisor direction
- Ability to perform essential functions of the job satisfactorily
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to personalize service
- Work collaboratively to contribute to guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology proficiently
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests with hospitality while cleaning
- Accurately complete all operational checklists every shift
- Ensure timely and accurate shift handover reports
- Wear clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude by meeting the needs of the business and guests
- Collaborate to create a welcoming environment and positive workplace
- Check-in and check-out guests efficiently
- Follow up with guests after check-in to ensure satisfaction
- Stay informed about room rates and promotions
- Receive and note incoming mail per daily checklist
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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