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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $14.25 - $18.00
Work Schedule
Flexible
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid PTO
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a distinguished hospitality company known for its extensive portfolio of hotels and a robust pipeline of new properties and acquisitions. The company prides itself not only on the quantity of its properties but on the quality of experiences it delivers to both its guests and its team members. This focus on people as the foundation of the company culture reflects Ascent Hospitality's commitment to fostering memorable experiences. The culture within Ascent Hospitality is characterized by collaboration, inclusiveness, and a unified purpose. This welcoming and supportive environment extends to the leadership where the company seeks individuals with a... Show More
Job Requirements
- High school education or equivalent
- Six months related experience in hotels or customer service training preferred
- Ability to work flexible shifts
- Excellent communication skills
- Ability to operate office equipment
- Ability to work independently
- Ability to handle cash and perform accounting procedures
- Must be proficient in English
Job Qualifications
- High school education or equivalent
- Some college preferred
- Six months related experience in hotels or customer service training preferred
- Excellent communication and organizational skills
- Ability to understand, read, write and speak English
- Familiar with computer operation and office equipment such as copier, printer, facsimile machine, telephone
- Ability to apply commonsense understanding to carry out instructions
- Ability to work flexible shifts
- Excellent customer service skills
- Ability to work without constant supervision
- Must be able to work in team environment
Job Duties
- Maintain professional dress and conduct at all times
- Greet guests immediately with a friendly, sincere welcome
- Provide information about our hotel, available rooms, rates and amenities
- Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible
- Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate
- Inform customers about payment methods and verify that I.D. and payments method match
- Verify credit cards for authorization using electronic acceptance methods
- Handle cash, make change, and balance assigned cash bank
- Accept and record vouchers, and other forms of payment
- Maintain cash bank per policy guidelines
- Comply with all accounting procedures
- Maintain effective communication with all hotel departments
- Communicate with hotel housekeeping staff to ensure all rooms are ready
- Confirm group reservations and arrange personalized experiences for guests and event attendees
- Adhere to safety, security and emergency procedures
- Understand and operate front office telephone and computer systems
- Promptly answer the telephone using positive, pleasant tone
- Respond to guest complaints in a timely and professional manner
- Perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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