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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a premier hotel property committed to offering exceptional hospitality and an outstanding guest experience. As part of the Hilton brand, DoubleTree upholds high standards of service, comfort, and guest satisfaction. The hotel is located strategically near the Orange County Airport, making it a preferred choice for both business and leisure travelers. The establishment operates under the Pacific Hospitality Group, an owner/operator company that prioritizes long-term growth, integrity, and community involvement. This company vision focuses on enriching lives by delivering memorable experiences and fostering a healthy work environment where team members are... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Ability to operate hotel management systems
- Patience and tact when dealing with difficult guests
- Detail oriented
- Ability to remain calm under pressure
- Must be able to speak, read, write and understand English
- Additional language skills a plus
Job Qualifications
- Guest service or customer service experience desired
- Excellent customer service and communication skills to work with guests of various social, cultural, economic and educational backgrounds
- Attention to detail
- Ability to solve problems and remain calm during busy activity periods or in emergency situations
- Must be able to speak, read, write and understand English
- Proficiency in another language a plus
Job Duties
- Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
- Provides information about hotel and hotel amenities
- Registers hotel guest by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures
- Issues door key cards
- Establishes guest credit by verifying credit cards or obtaining cash
- Seeks opportunities to maximize revenue
- Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger
- Collects accurate information and resolves conflicts
- Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken
- Communicates with other departments to fulfill guest needs
- Maintains hotel records by entering required room and guest account data into systems
- Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate
- Collects hotel revenue by entering services and charges, computing bills and obtaining payments
- Runs all necessary reports and balances paperwork
- Resolves guest complaints within scope of authority
- otherwise refers the matter to management
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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