You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee wellness programs
Job Description
AC Hotel Irvine by Marriott is a premier 176-room lifestyle select-service hotel situated just 1.4 miles south of John Wayne Airport in Irvine, California. This hotel exemplifies modern hospitality with a focus on delivering proactive, personalized service to each guest, ensuring memorable experiences throughout their stay. Featuring an array of amenities including the AC bar/lounge serving creative mixology-style cocktails and tapas, the AC kitchen offering a European-style breakfast, comfortable small meeting spaces, a dedicated fitness studio, and a pool area that overlooks the vibrant cityscape of Irvine, the hotel is perfectly designed for both business and leisure travelers.
Pacific Hospi... Show More
Pacific Hospi... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- ability to handle cash and credit card transactions
- detail-oriented and able to maintain accurate records
- ability to work a flexible schedule including weekends and holidays
- proficiency in English
- second language skills beneficial
- problem-solving skills
- ability to remain calm under pressure
Job Qualifications
- Guest service or customer service experience desired
- Marriott experience or Fosse experience desired
- excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds
- attention to detail
- ability to solve problems and remain calm and alert if dealing with difficult guests, busy activity periods or emergency situations
- ability to speak, read, write and understand English
- proficiency in another language a plus
Job Duties
- Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
- registers hotel guest by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issues door key cards, establishes guest credit by verifying credit cards or obtaining cash, seeks opportunities to maximize revenue
- effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger, collects accurate information and resolves conflicts, keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken, communicates with other departments to fulfill guest needs
- maintains hotel records by entering required room and guest account data into systems, performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate, collects hotel revenue by entering services and charges, computing bills and obtaining payments, runs all necessary reports and balances paperwork
- resolves guest complaints within scope of authority, otherwise refers the matter to management, notifies supervisor and/or security of all unusual events, circumstances, missing items, or alleged theft
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All