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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.50 - $13.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible work schedule
Job Description
The hiring establishment is a reputable hotel known for its exceptional guest services and commitment to providing a welcoming and comfortable environment for all visitors. Established with a strong focus on hospitality excellence, the hotel caters to a diverse clientele seeking quality accommodations, outstanding amenities, and personalized service. With a dedication to maintaining high operational standards and enhancing guest experiences, the hotel has built a robust reputation in the hospitality industry. This organization prides itself on upholding a culture of professionalism, teamwork, and continuous improvement, ensuring that each guest's stay is memorable and enjoyable.
The available role is... Show More
The available role is... Show More
Job Requirements
- High school diploma or equivalent
- Ability and willingness to work any shift including holidays and weekends
- Previous night audit experience preferred
- Must be a team player with leadership skills
- Ability to understand and communicate effectively in English
- Basic math and accounting knowledge
- Experience with hotel PMS software
- Ability to make decisions independently
- Ability to work under pressure
- Ability to lift weights up to 30lbs
- Ability to stoop, bend, stretch, and lift
- Visual ability to perform close and distance vision tasks
- Strong customer service and communication skills
- Flexibility to work weekends, days, evenings, and holidays
- Ability to perform under pressure and multitask
Job Qualifications
- High school diploma or equivalent
- Post-secondary education in hotel management or equivalent is an asset
- Previous night audit experience preferred
- 6+ months previous work experience in guest service positions preferably within the hospitality industry
- Strong team player with proven leadership, development, delegating and planning skills
- Creative and possess proven initiative with the desire to learn and develop
- Ability to understand, follow, and effectively communicate both written and verbally in English
- Thorough understanding of basic math and accounting skills
- Experience with hotel PMS systems such as Opera Cloud
- Ability to make sound decisions with little supervision
- Able to work under pressure in a fast-paced environment
Job Duties
- Approach all encounters with guests and team members in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Callaway standards, as required by scheduling
- Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working
- Always comply with Callaway standards and regulations to encourage safe and efficient operations
- Assist with check ins, check outs and walk in reservations
- Monitor no shows and cancellations
- Greeting guests, assist with requests and resolve complaints
- Prepare next day’s guest arrival packets
- Distribute reports via email and physical means
- Monitor and report supplies needed for Front Desk agents
- Respond to guests via Zingle, HotSOS, Booking and Expedia
- Perform other duties as assigned by supervisor or management
- Attend all meetings and training as required by supervisor or manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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