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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Benefits
401k Savings Plan with Company Match
volunteer opportunities
Travel Discounts
Job Description
The Residence Inn in Portland Downtown Waterfront is a premier hotel that offers guests a unique blend of comfort, convenience, and style right in the heart of Portland. As part of the Crestline Hotels & Resorts portfolio, this establishment prides itself on providing exceptional service and a welcoming atmosphere for all guests. Crestline Hotels & Resorts is known for its commitment to associate well-being and professional growth, ensuring a positive workplace culture and rewarding career opportunities. The Residence Inn, specifically, caters to business travelers, tourists, and families seeking a memorable stay with stunning waterfront views and easy access to Portland's... Show More
Job Requirements
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Qualifications
- High school graduate or general education degree (GED)
- one year previous experience in a similar position in a hotel
- basic computer skills required
Job Duties
- Resolve guest complaints, ensuring guest satisfaction
- anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- maintain complete knowledge at all times of: all hotel features/services, hours of operation
- all room rates, special packages and promotions
- daily house count and expected arrivals/departures
- scheduled daily group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings, using correct greeting and telephone etiquette
- process all guest check-ins
- verify registration card information with the guest
- obtain back-up information for guest credit/payment method and input into system
- collect cash when designated
- direct bell person to escort guest and transport their luggage to the room
- handle overbooked or walked in guests
- accept and record wake-up call requests
- monitor, send and distribute guest faxes
- communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- resolve discrepancies on the room status report with housekeeping
- match the bucket check to in-house guest ledger report
- report discrepancies to manager
- process all check-outs
- process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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