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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Night Shifts
Benefits
Dental Insurance
Health Insurance
Retirement Plan
Vision Insurance
Job Description
Four Seasons is a globally recognized luxury hospitality company known for its exceptional service, elegant properties, and commitment to creating memorable experiences for its guests. Powered by a dedicated team, Four Seasons believes in empowering its employees to reach new heights through a positive and supportive company culture. The organization values genuine human connections and emphasizes treating others with respect and kindness, making it a distinguished leader in luxury hospitality worldwide.
The Four Seasons Hotel Miami uniquely blends a tropical paradise with the vibrancy of urban living, located in the heart of the Brickell neighborhood. This urban oasis boas... Show More
The Four Seasons Hotel Miami uniquely blends a tropical paradise with the vibrancy of urban living, located in the heart of the Brickell neighborhood. This urban oasis boas... Show More
Job Requirements
- At least a high school diploma or equivalent
- minimum of one year experience in luxury hotel front desk or customer service roles
- written, spoken and reading proficiency in English
- ability to work flexible shifts including overnight, weekends, and holidays
- knowledge of computer systems and software related to front desk operations
- knowledge of local Miami area
- US work authorization
- strong communication and interpersonal skills
- ability to handle customer complaints professionally
- ability to multitask and work in a fast-paced environment
- detail oriented and trustworthy
- willingness to comply with company policies and standards
Job Qualifications
- At least one year of luxury hotel experience
- proficiency in English in written, spoken, and reading forms
- fluency in a language other than English preferred
- ability to work all shifts including AM, PM, weekends, and holidays
- computer knowledge
- knowledgeable of Miami areas
Job Duties
- Check in guests in an efficient and friendly manner using guest name whenever possible
- assign guests to requested room types and ensure correct rates are charged
- arrange for luggage delivery to guest rooms
- issue room keys accurately
- check out guests by collecting keys, posting charges, presenting bills and settling payments
- maintain a balanced cash bank including making change, cashing checks, and exchanging foreign currency
- reconcile all transactions at shift end
- handle guest interactions professionally, accommodate special requests, resolve complaints, and respond to inquiries both in person and by phone
- utilize computer systems to check guests in and out, run reports, and manage room assignments
- comply with Four Seasons work rules and standards of conduct
- work harmoniously with coworkers and supervisors
- accept reservations, changes, and cancellations in the absence of reservations staff
- answer and direct guest calls in absence of communications operators
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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