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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.00 - $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Royal Park Hotel, located in the charming town of Rochester, Michigan, is a luxury boutique hotel offering a sophisticated and upscale work environment. Renowned for its elegant accommodations, exceptional service, and picturesque riverfront location, Royal Park Hotel embodies the essence of luxury and impeccable hospitality. As part of the prestigious Davidson Hospitality Group, an award-winning, full-service hospitality management company, the hotel offers a unique blend of personalized service and industry-leading expertise. Davidson Hospitality oversees a diverse portfolio of hotels, restaurants, and entertainment venues across the US, partnering with major brands such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. This partnership... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service, preferably in hospitality
- proficiency in computer systems and hotel property management software
- previous cash handling experience
- excellent communication skills
- ability to remain calm under pressure
- availability to work flexible schedules including evenings, weekends, and holidays
Job Qualifications
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- excellent communication and interpersonal skills
- previous cash handling experience required
- strong problem-solving abilities and the ability to remain calm under pressure
- proficiency in computer systems and knowledge of hotel property management software
- outstanding organizational and multitasking skills
- availability to work flexible schedules, including evenings, weekends, and holidays
- high school diploma or equivalent
Job Duties
- Provide exceptional customer service, creating a positive first impression for guests
- efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
- respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
- assist guests with recommendations and information about local attractions, dining options, and hotel amenities
- collaborate with other departments to ensure seamless guest experiences
- maintain a clean and organized front desk area
- handle cash and credit card transactions accurately
- demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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