You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
This job opportunity is with an established hotel that prides itself on delivering exceptional guest experiences in a welcoming and professional environment. Known for its quality service, the hotel operates a full-service front desk that plays a pivotal role in maintaining a seamless stay for guests by managing the check-in and check-out processes efficiently, ensuring room readiness, and addressing guests' needs promptly. The hotel values professionalism, attentiveness, and guest satisfaction, and strives to maintain a positive reputation in the hospitality industry through dedicated service and quality accommodations.
The role offered is that of a Front Desk Clerk who wo... Show More
The role offered is that of a Front Desk Clerk who wo... Show More
Job Requirements
- Maintain confidentiality of guest information and pertinent hotel data
- Suggestively sell
- Compute mathematical calculations
- Provide legible communication and directions
- Regularly walk, sit, stand or stoop
- Occasionally lift, carry, push, pull or otherwise move objects weighing up to 50 pounds
- Use tools or equipment requiring a high degree of dexterity
- Vision, hearing, speaking and literacy (critical)
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Work inside in a noisy, smoky, and hot or cold environment
- Communicate via radio
Job Qualifications
- High school graduate or equivalent
- Fluency in English both verbally and non-verbally
- Previous experience as Front Desk Clerk preferred
- Previous cashiering experience
- Previous guest relations training
- Ability to assist in other Front Desk areas as assigned
- Ability to provide guest room tours
Job Duties
- Maintain complete knowledge of and comply with all departmental policies, services and procedures, standards
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction and inform Supervisor
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain complete knowledge at all times of all property features, services, hours of operation
- Maintain complete knowledge of all room types, numbers, layout, décor, appointments and location
- Maintain complete knowledge of all room rates, special packages and promotions
- Maintain complete knowledge of daily house count and expected arrivals/departures
- Maintain complete knowledge of hotel availability status for any given date
- Maintain complete knowledge of scheduled daily group activities
- Verify impressed banks and ensure accuracy of contracted monies
- Document all guest requests, complaints or problems
- Record and relay messages accurately, completely and legibly
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
- Perform all other duties assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All