Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
Candlewood Suites Loma Linda is a renowned extended-stay hotel brand that is part of the IHG (InterContinental Hotels Group) family. Known for its commitment to providing a home-like atmosphere with high-quality amenities, Candlewood Suites offers guests comfortable accommodations designed for both business travelers and vacationers who are looking for a longer stay experience. The hotel places a strong emphasis on guest satisfaction, personalized service, and consistency in delivering its Wings of Excellence standards. It aims to provide an inviting, relaxing environment that caters to the needs of its diverse clientele. Located in Loma Linda, the hotel is ideally positioned to... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of front desk or customer service experience
- proficiency with property management systems
- excellent communication skills
- strong organizational skills
- ability to multitask in a fast-paced environment
- flexible availability including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- college coursework in hospitality preferred
- minimum 1 year of front desk or customer service experience, hotel experience strongly preferred
- proficiency with PMS systems requested (IHG Opera Cloud preferred)
- excellent verbal and written communication skills
- strong organizational skills and attention to detail
- ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and hotel standards
- ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- promote hotel amenities, local attractions and programs to enhance the guest experience
- handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
- manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS)
- balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
- assist with same-day reservations, group check-ins, and modifications as needed
- maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
- document all key guest interactions, incidents, and shift details in the Front Desk Log per hotel’s SOP
- respond promptly to calls, emails, and internal messages using approved communication systems
- adhere to all hotel’s policies, brand training, and safety procedures
- maintain a clean, organized, and professional front desk workspace at all times
- uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- maintain uniform and appearance standards as per hotel policy
- work flexible hours including nights, weekends, and holidays
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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