Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
accident insurance
critical illness insurance
Pet insurance
401K Matching
free employee parking
Generous discounts on hotel room rates
Spa Discounts
food discounts
growth opportunities
Job Description
Heritage Companies is a distinguished hospitality group that embodies the culture, spirit, and rich traditions of New Mexico, offering a welcome blend of unique accommodation experiences and unparalleled service. As a notable presence in New Mexico’s hotel and hospitality industry, Heritage Companies operates several premier properties, including hotels, resorts, and dining establishments, creating memorable experiences for guests while fostering a supportive and engaging environment for employees. Rooted deeply in New Mexican heritage, the company prides itself on upholding high standards of hospitality that combine traditional values with modern comfort and luxury. Working at Heritage means joining a team that not... Show More
Job Requirements
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift/push/reach for/carry 25+ pounds occasionally
- 6 months to 1 year or equivalent combination of education and experience
- High school diploma or equivalent experience/training
Job Qualifications
- 6 months to 1 year or equivalent combination of education and experience
- High school diploma or equivalent experience/training
- High volume guest-interfacing hospitality experience preferred
- Excellent verbal communication skills
- Competent with computer technology including reservation management systems, point of sale systems, and Microsoft Office Suite
Job Duties
- Work under direction of Guest Experience Manager and/or Supervisor on shift
- Maintain high level of positive and professional approach with coworkers and guests
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner
- Maintain the upmost confidentiality and care with guest information
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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