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Nativo Lodge

Front Desk Agent

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $17.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
comprehensive benefits
25% 401(k) match
generous employee discounts
Complimentary Meals
free employee parking
supportive team culture

Job Description

Heritage Companies is a distinguished hospitality establishment deeply rooted in the rich culture, spirit, and traditions of New Mexico. With a proud presence in the region, Heritage Companies prides itself on creating unique and memorable experiences that reflect the essence of New Mexican heritage. The company operates an impressive portfolio of hotels, resorts, and restaurants across the state, offering guests an authentic encounter that combines warm hospitality with local flavor. Heritage Companies is committed to fostering a work environment that emphasizes the overall employee experience, which is evident in the various perks and opportunities they provide for their team members.... Show More

Job Requirements

  • Must be a passionate people person
  • Current New Mexico Food Handler Certification and Alcohol Server Certification required
  • Friendly and warm demeanor
  • Excellent verbal communication
  • Ability to multitask while maintaining poise
  • Competent with computer technology to learn reservation management system, point of sale system, and Microsoft Office Suite
  • Ability and willingness to work flexible hours including weekends, holidays and late nights
  • Ability to work on feet for eight hours or more
  • Must be able to lift/push/reach for/carry 25+ pounds occasionally
  • 6 months to 1 year or equivalent combination of education and experience
  • High school diploma or equivalent experience/training

Job Qualifications

  • High school diploma or equivalent experience/training
  • 6 months to 1 year or equivalent combination of education and experience
  • High volume guest-interfacing hospitality experience preferred
  • Current New Mexico Food Handler Certification
  • Current Alcohol Server Certification
  • Competent with computer technology to easily learn reservation management system, point of sale system, and Microsoft Office Suite
  • Friendly and warm demeanor
  • Excellent verbal communication skills
  • Ability to multitask while maintaining poise

Job Duties

  • Work under direction of Guest Experience Manager and/or Supervisor on shift
  • Maintain high level of positive and professional approach with coworkers and guests
  • Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests
  • Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest
  • Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
  • Respond to guest challenges and find the appropriate resolution in a timely and professional manner
  • Maintain the upmost confidentiality and care with guest information

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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