Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $36.40
Work Schedule
Standard Hours
Benefits
Medical insurance
Retirement benefits
Paid Time Off
Life insurance
Disability Coverage
wellness programs
Employee assistance program
Job Description
The Palace Hotel a Luxury Collection Hotel San Francisco, located at 2 New Montgomery St, San Francisco, California, is part of the prestigious portfolio of The Luxury Collection Hotels & Resorts under Marriott International. This esteemed hotel brand includes over 120 hotels across more than 35 countries, each representing authentic experiences that create lasting and cherished memories. With over 100 years of heritage originating in 1906 from an iconic collection of famous European hotels, The Luxury Collection continues to evolve to exceed the expectations of luxury travelers worldwide.
The Palace Hotel San Francisco epitomizes luxury, combining historic grandeur with mo... Show More
The Palace Hotel San Francisco epitomizes luxury, combining historic grandeur with mo... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- Must be able to communicate clearly in English
- Ability to perform physical tasks such as standing or walking for long periods
- Capacity to lift or move objects weighing up to 10 pounds
- Willingness to comply with company policies and professional standards
Job Qualifications
- High school diploma or equivalent GED
- Strong communication and interpersonal skills
- Ability to operate telephone switchboard and related systems
- Customer service experience preferred but not required
- Ability to maintain confidentiality
- Proficiency in computer use for recording and tracking guest requests
- Professional appearance and demeanor
- Ability to multitask and manage time effectively
- Ability to work collaboratively in a team environment
Job Duties
- Operate the telephone switchboard to handle guest calls
- Process guest requests for wake-up calls, call identification, and related telephony services
- Inform guests of messages received such as voicemail, email, and fax, and deliver them to guest rooms upon request
- Attend, record, and manage all guest calls, requests, questions, or concerns accurately
- Register all guest requests or issues in the computer system and contact appropriate departments for resolution
- Provide guests with information about room features, hotel amenities, and local points of interest
- Assist guests with internet access
- Report any accidents, injuries, or unsafe working conditions to management
- Comply with company policies on appearance, confidentiality, and property protection
- Greet guests per company standards, anticipate service needs, and assist guests with disabilities
- Communicate clearly and professionally and use proper telephone protocol
- Foster positive working relationships and support team goals
- Adhere to quality assurance standards
- Physically stand, sit, or walk for extended periods
- Lift or move objects up to 10 pounds
- Perform other reasonable duties as assigned by supervisors
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Job Qualifications
Experience
No experience required
Job Location
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