Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Hotel Verdant, located at 500 Main Street in Racine, WI, is a distinguished establishment known for its commitment to providing exceptional hospitality services. As a reputable hotel, Hotel Verdant prides itself on creating a welcoming and comfortable environment for every guest who walks through its doors. With a focus on quality customer service, attention to detail, and a professional atmosphere, Hotel Verdant stands out as a premier destination for travelers seeking a memorable lodging experience. The hotel offers a range of amenities and services, supported by a dedicated team that ensures high standards are consistently met.
The Front Desk A... Show More
The Front Desk A... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to operate the Property Management System
- Must be able to balance daily shift bank accurately
- Good communication skills
- Ability to work flexible hours including evenings and weekends
- Able to stand and walk for extended periods
- Able to occasionally lift and/or move up to 25 pounds
- Knowledge of customer service principles
- Able to work under moderate noise levels
- Basic computer skills
- Ability to follow procedures and policies rigorously
Job Qualifications
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to guest questions
- Ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form
- Ability to operate the Property Management System
- Ability to capture email
- Ability to use the PBX system
- Accountability for balancing the daily shift bank
- Ability to maintain organization and demonstrate quality service
Job Duties
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- Complete all items on appropriate shift checklists by end of shift
- Follow established key control policy
- Ensure personal presentation, including uniforms and hygiene
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost and found articles with completed reports
- Be knowledgeable of immediate area, services, attractions, and assist with concierge services
- Be knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank involving cash, check, and credit card transactions
- Monitor room availability throughout the day
- Review daily selling status of the hotel using yield management system
- Attend department meetings monthly
- Perform all other duties as directed by immediate supervisor
- Coordinate with other departments like Sales, Housekeeping, Bell Staff, and Valet to ensure excellent guest satisfaction
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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