Job Overview
Work Schedule
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
performance bonuses
flexible schedule
Job Description
Inn at Carnall Hall is a distinguished boutique hotel located in Fayetteville, Arkansas. Known for its exceptional hospitality and inviting atmosphere, the Inn offers guests a unique blend of modern comfort and classic charm. The hotel prides itself on delivering high-quality guest services in a welcoming environment that showcases the best of local attractions and amenities. Whether staying for business or leisure, visitors to the Inn at Carnall Hall can expect attentive service and a commitment to exceeding expectations at every turn.
The role of Front Desk Agent at the Inn at Carnall Hall is pivotal in ensuring guests experi... Show More
The role of Front Desk Agent at the Inn at Carnall Hall is pivotal in ensuring guests experi... Show More
Job Requirements
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to effectively present information and respond to guest questions
- problem-solving skills to deal with various situations
- ability to interpret instructions in various formats
- ability to operate Property Management System and PBX system
- accountability for balancing daily shift bank
- ability to maintain organization and demonstrate quality service
- ability to stand, walk, talk, hear
- occasional lifting or moving up to 25 pounds
- ability to adjust vision focus
Job Qualifications
- High school diploma or GED
- six months to one year related experience or training
- ability to read, analyze, and interpret procedure manuals
- effective communication skills
- problem-solving ability
- ability to interpret written, oral, diagram, or schedule instructions
- proficiency with Property Management System and PBX system
- accountability in balancing shift bank
- organizational skills
- quality customer service orientation
Job Duties
- Provide high level of customer service
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- check in and check out hotel guests professionally and confidently
- answer phone calls promptly and knowledgeably
- complete shift checklists by end of shift
- follow key control policy
- maintain well-presented appearance
- ensure proper credit policies are followed
- submit lost and found reports
- assist with concierge services
- be knowledgeable of fire and emergency procedures
- open, secure, and balance daily shift bank
- monitor room availability
- review daily hotel selling status using yield management system
- attend monthly department meetings
- coordinate with other departments to ensure guest satisfaction
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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