Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $29.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
The Ritz-Carlton Washington D.C., located at 1150 22nd St NW in the heart of the nation’s capital, is part of the globally recognized Ritz-Carlton brand under Marriott International. Known for delivering unparalleled luxury and personalized service, The Ritz-Carlton sets the standard for rare and special luxury hospitality experiences worldwide. The Washington D.C. property upholds the brand’s renowned Gold Standards which include the Employee Promise, Credo, and Service Values. These standards guide every associate to create exceptional and memorable experiences that guests cherish long after their stay. The Ritz-Carlton Washington D.C. is committed to fostering an inclusive environment that values diversity,... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- ability to handle multiple payment methods accurately
- excellent communication skills
- ability to stand, sit, or walk for extended periods
- capacity to lift or move objects up to 10 pounds
- maintain professional appearance
- follow company safety and security policies
- confidentiality adherence
Job Qualifications
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- strong communication skills
- ability to work in a fast-paced environment
- customer service-oriented mindset
- basic computer skills
Job Duties
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- process all payment types such as room charges, cash, checks, debit, or credit
- process all check-outs including resolving any late and disputed charges
- answer, record, and process all guest calls, messages, requests, questions, or concerns
- coordinate with Housekeeping to track readiness of rooms for check-in
- communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- complete designated cashier and closing reports in the computer system
- cash guests' personal checks and traveler's checks
- count bank at the beginning and end of shift
- balance and drop receipts according to Accounting specifications
- follow all company safety and security policies and procedures
- welcome and acknowledge all guests according to company standards
- anticipate and address guest service needs
- assist individuals with disabilities
- speak with others using clear and professional language
- develop and maintain positive working relationships
- comply with quality assurance expectations and standards
- stand, sit, or walk for extended periods
- move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- perform other reasonable job duties as requested by Supervisors
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Job Qualifications
Experience
No experience required
Job Location
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