Front Desk Agent

Lexington, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Exact $15.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

NorthStar Hospitality, a prominent member of the Greer Companies, is a well-established family-owned hospitality and commercial real estate development entity headquartered in Lexington, Kentucky. The Greer Companies have built a strong legacy through the development, ownership, and operation of more than 60 full-service independent and national chain restaurants, alongside a variety of fine casual dining options. As a respected franchisee and operator of several major hotel chains including Marriott, Hilton, and InterContinental, NorthStar Hospitality is deeply committed to excellence in guest service and hospitality management.

NorthStar Hospitality offers a dynamic and rewarding work environment where innovative approaches to hosp... Show More

Job Requirements

High school diploma or equivalent
Previous experience in customer service or hospitality roles preferred
Ability to handle cash and credit transactions accurately
Effective communication skills
Capacity to stand or move for extended periods during shifts
Ability to lift and carry objects weighing up to 40 pounds, with assistance for heavier items
Willingness to work flexible hours including weekends and holidays

Job Qualifications

High school diploma or equivalent
Previous experience in a front desk or customer service role preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic computer skills including familiarity with hotel management software
Attention to detail and problem-solving skills
Positive and professional attitude

Job Duties

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer systems

Job Qualifications

Experience

No experience required

Job Location

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