Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development
Job Description
The Palms Oceanfront Hotel, located at 1126 Ocean Blvd Isle of Palms, SC, is a distinguished hotel known for offering exceptional beachfront accommodations and superior guest services. As a prominent property in the Isle of Palms area, The Palms Oceanfront Hotel prides itself on its dedication to delivering high-quality hospitality experiences that cater to both leisure and business travelers. With its prime oceanfront location, the hotel provides guests with breathtaking views, tranquil surroundings, and easy access to local attractions and amenities. The hotel maintains a strong commitment to guest satisfaction through attentive service, well-appointed rooms, and a wide range of... Show More
Job Requirements
- High school diploma or general education degree (GED)
- six months to one year of related experience and/or training
- ability to read, analyze, and interpret procedure manuals
- ability to present information effectively and respond to guest inquiries
- problem-solving skills to deal with practical problems and various situations
- ability to interpret written, oral, diagram, or schedule instructions
- proficiency in operating Property Management System and PBX system
- accountability for balancing daily shift bank
- ability to maintain organization and demonstrate quality service
- physical ability to stand, walk, talk, hear, use hands frequently
- occasional lifting and moving up to 25 pounds
- good vision abilities
- ability to work in a moderate noise environment
Job Qualifications
- High school diploma or general education degree (GED)
- six months to one year related experience and/or training in hospitality or customer service
- ability to read, analyze, and interpret procedure manuals
- effective presentation skills and ability to respond to guest questions
- problem-solving skills and ability to handle a variety of situations with limited standardization
- good communication skills
- proficiency in operating Property Management System and PBX system
- responsible for balancing daily shift bank
- organized and detail-oriented
- knowledge of local area, services, and emergency procedures
- ability to maintain professionalism and quality service under pressure
Job Duties
- Provide high level of customer service
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- check in and out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift
- follow established key control policy
- ensure personal presentation meets hotel standards including uniform and hygiene
- ensure credit policies are followed and verify credit limit report
- submit all lost and found articles with completed reports
- be knowledgeable of immediate area, services, attractions, and assist with Concierge services
- be familiar with fire and emergency procedures
- open, secure, and balance daily shift bank including cash, checks, and credit card transactions
- monitor room availability throughout the day
- review daily selling status of the hotel using yield management system
- attend monthly department meetings
- perform additional duties as directed by supervisor
- coordinate with other departments such as Sales, Housekeeping, Bell Staff, and Valet to ensure guest satisfaction
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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