Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
flexible schedule
Employee wellness programs
Job Description
Hilton Garden Inn Camden Waterfront is a distinguished hotel located in the vibrant city of Philadelphia, known for offering guests a memorable experience centered around comfort, convenience, and exceptional service. As part of the globally recognized Hilton brand, this hotel consistently upholds high standards that cater to both business and leisure travelers seeking a dependable and welcoming environment. The hotel boasts well-appointed rooms, modern amenities, and a prime location near key attractions and waterfront views, making it a preferred choice for visitors. Dedicated to fostering a professional yet warm atmosphere, Hilton Garden Inn Camden Waterfront is driven by a commitment... Show More
Job Requirements
- No experience needed
- Endurance to stand for long periods and walk moderate distances
- Occasional light lifting (up to 25 lbs)
- Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
- Ability to work independently and as part of a team
- Cash handling and basic accounting skills
- Excellent communication skills and customer service skills
- Fluent in English
- Ability to maintain composed under pressure
- Highly organized with the ability to multitask in a fast-paced environment
Job Qualifications
- No experience needed
- Endurance to stand for long periods and walk moderate distances
- Occasional light lifting (up to 25 lbs)
- Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
- Ability to work independently and as part of a team
- Cash handling and basic accounting skills
- Excellent communication skills and customer service skills
- Fluent in English (additional languages highly preferred)
- Ability to maintain composed under pressure
- Highly organized with the ability to multitask in a fast-paced environment
Job Duties
- Execute seamless check-in/check-out procedures with personalized attention
- Master all room types, rates, and amenities to make perfect recommendations
- Handle guest requests and complaints with immediate and effective solutions
- Maintain meticulous knowledge of hotel facilities, services, and local attractions
- Process reservations, modifications, and cancellations with precision
- Manage cash drawer and perform accurate financial transactions
- Maintain pristine front desk area and lobby presence
- Collaborate closely with housekeeping and maintenance for room readiness
- Welcome guests by name whenever possible, using approved greeting protocols
- Deliver unexpected amenities and upgrades when opportunities arise
- Must maintain professional etiquette at all times
- Provide discreet, personalized service to high-profile guests
- Complete all required shift reports and documentation accurately
- Handle confidential guest information with utmost discretion
- Maintain key control and security procedures
- Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified
- Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
- Perform all other duties that may be assigned as needed by your manager
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Job Qualifications
Experience
No experience required
Job Location
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