Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $34.15
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The Ritz-Carlton Residences Waikiki Beach, located at 383 Kalaimoku St, Honolulu, Hawaii, is part of the globally renowned luxury hotel brand The Ritz-Carlton, which operates under Marriott International. Known worldwide for its exceptional service quality and legendary hospitality, The Ritz-Carlton properties consistently set the standard for luxury accommodations and guest experiences. The Waikiki Beach Residences maintain this prestigious standard by blending exceptional service with the beautiful Hawaiian locale to deliver memorable stays for both leisure and business travelers. As part of Marriott International's portfolio, this property benefits from robust company values centered around diversity, inclusion, and employee empowerment, fostering an... Show More
Job Requirements
- High school diploma or equivalent GED certificate
- open availability for flexible shifts
- ability to work full-time
- related work experience preferred
- ability to speak Korean preferred
- legal ability to work in the United States
- adherence to company policies and appearance standards
- physical ability to stand, walk, and lift up to 10 pounds
- commitment to confidentiality and guest service excellence
Job Qualifications
- High school diploma or equivalent GED certificate
- preferred related work experience
- ability to communicate effectively in Korean is a plus
- excellent interpersonal and communication skills
- ability to work flexible shifts
- customer service orientation
- ability to handle cash and payments accurately
- strong attention to detail
- basic computer skills
Job Duties
- Process guest check-in by confirming reservations, assign rooms, and deliver and activate room keys
- process all types of guest payments including lodging charges, cash, checks, debit or credit cards
- manage guest check-out including disputed charges or late departures
- attend to, log, and respond to guest calls, messages, requests, questions, and concerns
- coordinate with housekeeping to ensure rooms are ready for guest arrivals
- communicate parking procedures to guests and visitors and dispatch bell or service staff as necessary
- provide directions and information about the hotel and local attractions
- prepare daily reports including arrivals and departures and special requests, verify report accuracy
- complete cashier and closing reports in the computer system
- collect personal and traveler’s checks from guests
- count the cash register at the beginning and end of shifts
- balance and deliver receipts according to accounting specifications
- comply with company safety and security policies and report accidents, injuries, and unsafe conditions to management
- adhere to company policies and maintain professional appearance and confidentiality
- greet and recognize guests according to company standards, anticipate and fulfill their service needs with genuine appreciation
- assist persons with disabilities
- communicate clearly and professionally
- answer phones using appropriate protocol
- maintain positive work relationships
- follow quality assurance expectations and standards
- stand, sit or walk for prolonged periods
- move, lift, transport, push, pull, and position objects weighing up to 10 pounds without assistance
- perform other reasonable job duties as assigned by supervisors
Restaurant and hotel hiring made simple with OysterLink.
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in: