Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Homewood Suites Fremont is a distinguished extended-stay hotel brand known for providing guests with a comfortable and welcoming atmosphere that feels like a home away from home. As part of the Hilton portfolio, Homewood Suites upholds exceptional standards in hospitality, ensuring that every guest receives an outstanding experience through warm service and attention to detail. The establishment focuses on combining the comforts of residential living with high-end hotel services, creating a unique ambiance that caters to both business and leisure travelers. Located in Fremont, this hotel plays a vital role in the local community by welcoming travelers and offering amenities... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk or customer service experience
- Proficiency with PMS systems
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- Must maintain uniform and appearance standards
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality preferred
- Minimum 1 year of front desk or customer service experience
- Hotel experience strongly preferred
- Proficiency with PMS systems such as Hilton OnQ or PEP
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
Job Duties
- Greet all guests with warmth and professionalism upon arrival and departure
- Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and hotel standards
- Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion
- Promote hotel amenities, local attractions, and company programs to enhance the guest experience
- Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager
- Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS)
- Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies
- Assist with same-day reservations, group check-ins, and modifications as needed
- Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals
- Document all key guest interactions, incidents, and shift details in the Front Desk Log per hotel standard operating procedures
- Respond promptly to calls, emails, and internal messages using approved communication systems
- Adhere to all hotel policies, brand training, and safety procedures
- Maintain a clean, organized, and professional front desk workspace at all times
- Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies
- Work flexible hours including nights, weekends, and holidays
- Maintain uniform and appearance standards per hotel policy
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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