Job Overview
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free parking
Matching 401-k
room discounts
Job Description
Our establishment is a reputable hotel dedicated to providing exceptional lodging experiences to guests from around the world. We pride ourselves on delivering outstanding service combined with comfortable accommodations and modern amenities. Situated in a prime location, our hotel attracts a diverse clientele including business travelers, vacationers, and families. Our commitment extends beyond just rooms and facilities; we strive to create an atmosphere where every guest feels valued, welcomed, and well cared for throughout their stay. As part of our ongoing growth and dedication to excellence, we are seeking a Guest Services Agent to join our frontline team.
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Job Requirements
- High school diploma or equivalent
- Previous experience as a front desk agent preferred
- Ability to work flexible hours including nights, weekends and holidays
- Strong communication skills
- Basic computer skills
- Ability to handle cash and process payments
- Customer service focus
Job Qualifications
- High school diploma or equivalent
- Previous experience as a front desk agent preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and familiarity with hotel management software
- Ability to handle multiple tasks and work in a fast-paced environment
- Knowledge of local area and hotel services
- Ability to handle financial transactions accurately
- Customer service-oriented mindset
Job Duties
- Greet guests and complete the registration process including inputting and retrieving information, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing welcome packets and ensuring guest orientation
- Assist guests with check-out ensuring rooms and services are correctly accounted, using point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, local area and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Work a flexible schedule including nights, holidays and weekends
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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