Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Pasadena Hotel and Pool is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a substantial portfolio valued at approximately $5.0 billion, consisting of 148 premium-branded hotels with over 22,000 guestrooms distributed across 37 states and 106 cities. With corporate offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR operates hotels under prestigious brands like Marriott and Hilton, as well as a number of flagship independent hotels. MCR is nationally recognized for its innovative approach, having been named one of Fast Company's 10 Most Innovative Travel Companies of 2020, and has... Show More
Job Requirements
- Minimum age of 18 years
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Ability to work in high-pressure, fast-paced environments
- Must arrive and clock in on time for shifts and clock out as scheduled
- Must clock in and out for breaks as scheduled
- Provide sufficient notice when calling out for scheduled shifts
- Ability to stand or remain stationary for periods of 3-4 hours
- Proficient typing and operating office machinery
- Ability to lift and transport supplies up to 25 pounds
- Ability to inspect and visually observe details from close and long range
- Ability to occasionally lift packages or office equipment
- Fluent in reading, writing, and speaking English
- Must perform all essential job functions satisfactorily
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills
- Genuine desire to serve guests
- Ability to work well under pressure
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
Job Duties
- Greet guests happily upon arrival and throughout their stay
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Possess strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology proficiently
- Answer all incoming calls with friendly service and approved greeting
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete all operational checklists accurately and on time every shift
- Produce accurate and timely shift handover reports
- Wear clean, approved uniform and be well-groomed with a nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Display a can-do attitude and willingness to go beyond traditional role
- Work collaboratively to create a welcoming environment and positive workplace
- Ensure all guests are checked in and out efficiently
- Contact guests after check-in to ensure room satisfaction
- Maintain up-to-date knowledge of room rates and promotions
- Receive and log incoming mail per daily shift checklist
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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