Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
The hiring establishment is a hotel operating under the Avion Hospitality brand, known for delivering exceptional guest service and maintaining high standards in the hospitality industry. Avion Hospitality focuses on providing guests with a welcoming and comfortable environment, ensuring an outstanding experience from arrival to departure. The company prides itself on its strong commitment to customer service, quality accommodations, and efficient operations, making it a preferred choice among travelers seeking both leisure and business stays. Avion Hospitality is dedicated to fostering a positive and collaborative workplace culture where employees are empowered, supported, and motivated to excel in their roles. The... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or a related field preferred
- Positive and upbeat personality
- Ability to multi-task and be detail-oriented
- Problem-solving skills to effectively deal with customers
- Clear communication skills
- Ability to evaluate and select among alternative actions quickly and accurately
- Ability to work well in stressful, high-pressure situations
- Effective problem handling in the workplace
- Effective listening and clarification skills
- Ability to work with financial information and basic arithmetic
- Ability to perform numerical operations
- Ability to read, comprehend and write instructions and memos
- Logical thinking to define and solve problems
- Operational knowledge of Microsoft Office suite
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Understanding of hotel products and guest services
- Ability to contribute to an enjoyable work environment
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or a related field preferred
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
- Ability to read, comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
- Ability to participate in the creation of an enjoyable work environment
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
- Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations
- Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
- maintain a friendly and warm demeanor at all times
- Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
- Handle requests for information, mail and messages in an efficient and courteous manner
- Answer guest inquires about hotel service, facilities and hours of operation
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel
- Be aware of all rates, packages and special promotions
- Be familiar with all in house groups
- Be aware of closed out and restricted dates
- Obtain all necessary information when taking room reservations and follow rate quoting scenario
- Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology
- Have knowledge of and assist in emergency procedures as required
- Handle check-ins and check-outs in a friendly, efficient and courteous manner
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
- Use proper two-way radio etiquette at all times when communicating with other associates
- As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
- Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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