Marriott Vacation Club, South Beach logo

Front Desk Agent

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $18.75
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401k
Travel Discounts
Tuition Reimbursement

Job Description

Marriott Vacations Worldwide (MVW) is a prominent hospitality company dedicated to delivering exceptional vacation experiences and memorable moments for travelers across the globe. As part of the Marriott International family, MVW specializes in vacation ownership and resort management, ensuring guests enjoy personalized service and high-quality accommodations in beautiful and welcoming environments. The company values its collaborative and supportive work atmosphere where employees are encouraged to grow and thrive. MVW is recognized for its commitment to excellence, innovation, and creating meaningful experiences that foster lifelong loyalty among its Owners and guests.

At MVW, the Front Desk Agent plays a cr... Show More

Job Requirements

  • Available to work various shifts, holidays, and both weekend days
  • Ability to reach overhead and below knees, perform bending, twisting, pulling, and stooping
  • Ability to stand, sit, or walk for extended periods
  • Lift, carry, push, or pull items weighing up to 25 pounds without assistance
  • Position may require background and drug screening
  • Specific job duties may vary by property, team size, or facility

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks efficiently
  • Demonstrated problem-solving abilities
  • Proficient in basic computer applications
  • Friendly, approachable demeanor
  • Willingness to work flexible shifts including weekends and holidays

Job Duties

  • Check Owners/guests into their villas and review property amenities, services, and local attractions
  • Actively listen and respond to guests' questions, concerns, and requests and coordinate with other departments to resolve issues
  • Identify and explain room features such as room key usage, ice and vending areas
  • Follow up with Owners/guests to ensure satisfaction with their requests or problems
  • Answer telephone calls and route them to appropriate departments
  • Assist with bellman and runner duties as needed
  • Welcome and greet guests, anticipate and address their needs
  • Interact professionally and promptly with colleagues and guests
  • Contribute to team goals
  • Follow company policies and safety procedures

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Job Qualifications

Experience

No experience required

Job Location

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