Origin Hotel Westminster

Front Desk Agent

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $19.00
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Benefits

accrued paid time off
Medical insurance
Dental Insurance
Vision Insurance
401(k) program with employer matching
flexible spending accounts
Basic Life and AD&D insurance
Company-paid Life Insurance
Employee Paid Short- and Long-Term Disability
Employee assistance program
Hotel discount program

Job Description

Origin Westminster is a distinguished hospitality establishment located in Westminster, Colorado, committed to delivering exceptional guest experiences through superior service and attention to detail. As part of a reputable hotel industry, Origin Westminster prides itself on maintaining high standards of hospitality, ensuring every guest feels welcomed and valued throughout their stay. The hotel operates with a strong focus on quality, professionalism, and customer satisfaction, fostering both a comfortable environment for guests and a supportive workplace for employees. Known for its modern amenities and prime location at 8875 Westminster Blvd, the property attracts a diverse clientele ranging from business travelers to... Show More

Job Requirements

  • High school diploma or equivalent
  • six months to one-year related experience and/or training
  • ability to read and interpret procedure manuals
  • ability to solve practical problems and interpret instructions in various forms
  • proficiency operating property management and PBX systems
  • accountability for balancing daily shift bank
  • ability to stand, walk, and communicate regularly
  • ability to occasionally lift and/or move up to 25 pounds

Job Qualifications

  • High school diploma or equivalent
  • six months to one-year related experience and/or training
  • ability to read, analyze, and interpret procedure manuals
  • ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • ability to operate the property management system, capture email, and use the PBX system
  • accountability for balancing the daily shift bank and maintaining organization and demonstrating quality service
  • ability to stand, walk, and communicate regularly
  • ability to occasionally lift and/or move up to 25 pounds

Job Duties

  • Consistently provide high level of customer service
  • conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • check in and out hotel guests in a confident, professional and friendly manner
  • answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
  • complete all items on appropriate checklist by end of shift
  • follow established key control policy
  • ensure proper credit policies are followed and verify credit limit report
  • submit all lost and found articles accompanied by a completed lost and found report
  • knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
  • knowledgeable of fire and emergency procedures
  • open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
  • monitor room availability throughout the day
  • review daily the selling status of the hotel using yield management system
  • performs all other duties as directed by immediate supervisor
  • contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
  • performs other duties as assigned, requested or deemed necessary by management

OysterLink supports hiring across hospitality industries.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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