Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $24.00 - $27.00
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Work Schedule

Standard Hours
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Benefits

vacation days
Paid holidays
sick leave
paid leave
Complimentary employee meals
Discounted parking
Discounted and complimentary room nights
Restaurant discount
spa services discount
spa retail discount
Medical Coverage
dental coverage
vision coverage
Life insurance
long-term disability
Retirement Plan

Job Description

The Peninsula Chicago is a distinguished luxury hotel located in the heart of Michigan Avenue, Chicago. Renowned for its exceptional service standards and elegant ambiance, it is a Five-Star Five-Diamond property that attracts discerning guests from around the world. The Peninsula Chicago offers a unique blend of traditional hospitality with modern sophistication, providing guests with a memorable and distinguished experience. With its prime location and commitment to excellence, the hotel stands as a premier destination for both business and leisure travelers seeking top-tier accommodations and personalized service.

The role of Agent within the Rooms Division team at The Peninsu... Show More

Job Requirements

  • Work authorization in the United States
  • 2 years of Front Office experience in luxury property ideal
  • Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred
  • Ability to deal with a high level of work demand and pressure, individual must have great organization skills
  • Excellent command of written and spoken English

Job Qualifications

  • 2 years of Front Office experience in luxury property ideal
  • Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred
  • Ability to deal with a high level of work demand and pressure with great organization skills
  • Excellent command of written and spoken English

Job Duties

  • Ensure proper operation of all responsibilities of Front Desk operations
  • Knowledgeable and fully adheres to both Peninsula and Forbes standards
  • Maintain consistency in performance in accordance with both Peninsula and Forbes standards
  • Communicate with all departments to create a guest centric experience
  • Be in full compliance with Head Office database requirements
  • Ensure efficient operation of the Front Desk responsibilities with efficient handover

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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