Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible schedule
Job Description
Fontainebleau Las Vegas is a premier luxury hotel and resort located in the bustling entertainment capital of Las Vegas, Nevada. Known for its magnificent architecture, world-class amenities, and exceptional service, Fontainebleau Las Vegas aims to deliver an unforgettable experience to every guest. The hotel features upscale accommodations, fine dining options, state-of-the-art meeting and event spaces, and a variety of recreational facilities including pools, a spa, and fitness centers. This distinctive establishment prides itself on its commitment to hospitality excellence and creating welcoming environments that cater to diverse clientele from around the globe. Fontainebleau Las Vegas also embraces diversity and inclusion... Show More
Job Requirements
- Must be at least 18 years of age
- High school diploma or equivalent
- Previous experience in a front desk guest services or customer-facing role is preferred but not mandatory
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in hotel reservation and property management systems
- Customer-centric mindset
- Attention to detail
- Professional appearance and conduct
- Willingness to work flexible schedule including nights holidays and weekends
- Ability to work in fast-paced and stressful environment
Job Qualifications
- High school diploma or equivalent
- Previous experience in a front desk guest services or customer-facing role within the hotel or hospitality industry is preferred but not mandatory
- Excellent communication and interpersonal skills with the ability to engage with guests from diverse backgrounds and cultures
- Strong organizational and multitasking abilities to manage guest inquiries check-ins and other front desk responsibilities efficiently
- Proficiency in using hotel reservation systems property management systems PMS and other front office software
- Customer-centric mindset with a passion for delivering exceptional guest experiences
- Attention to detail to ensure accurate guest information reservations and billing
- Professional appearance and conduct with a warm and welcoming demeanor
- Must be willing and able to work a flexible schedule to include nights holidays and weekends
- Ability to work in a fast-paced busy and somewhat stressful environment
Job Duties
- Greet guests warmly and efficiently handle their check-in and check-out procedures
- Provide a personalized experience ensuring preferences and special requests are met
- Assist guests with inquiries requests and information about the hotel’s facilities services and local attractions
- Respond promptly to guest inquiries concerns and complaints with empathy and professionalism
- Take ownership of any issues and follow through to ensure guest satisfaction
- Answer phone calls and respond to emails professionally addressing guest inquiries and routing calls to appropriate departments
- Manage cash transactions accurately and responsibly including guest payments room deposits and cash float reconciliation
- Maintain the front desk area ensuring it is organized clean and presentable at all times
- Handle guest complaints or issues promptly taking ownership to resolve concerns and elevate matters to the Front Office Manager when necessary
- Maintain guest privacy and uphold hotel security procedures verifying guest identification and providing secure access to guest rooms
- Foster positive guest relations by demonstrating a courteous and professional demeanor and anticipating guest needs
- Identify opportunities to upsell hotel services room upgrades and packages to enhance the guest experience
- Coordinate with other hotel departments such as housekeeping engineering and reservations to meet guest requirements and ensure seamless operations
- Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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