Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites Tulsa South-Bixby is a premium hotel operated under the extensive network of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a substantial portfolio valued at $5.0 billion, which includes 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. MCR's diverse hotel portfolio spans nine Marriott brands, eight Hilton brands, and several independent unflagged hotels. The company employs more than 7,000 team members nationwide and holds offices in New York City, Dallas, Chicago, and Richmond, Virginia. Located in a prime area, Hampton Inn & Suites Tulsa South-Bixby... Show More
Job Requirements
- Must be 18 years of age or older
- Ability to work a varied schedule including evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift
- Clock in and out for breaks at designated times
- Provide sufficient notice when calling out for a scheduled shift
- Able to stand or remain stationary for long periods
- Skilled in typing, data entry, and operating office machinery
- Able to bend, stoop, crouch, lift, and transport supplies up to 25 pounds
- Ability to visually inspect details at close and long range
- Ability to perform essential job functions satisfactorily
- Willingness to follow all job-related instructions and duties
- Able to operate relevant technology and phone systems
- Exemplify strong work ethic and teamwork
- Maintain a clean and professional appearance
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests
- Ability to work well in stressful, high-pressure situations
- Must be 18 years of age or older
- Must be able to communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete all operational checklists accurately and on time every shift
- Provide accurate and timely shift handover reports
- Wear a clean, approved uniform with a nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Willingly stretch beyond traditional roles to meet business and guest needs
- Work collaboratively to create a welcoming environment and positive workplace
- Ensure all guests are checked in and out efficiently
- Follow up after check-in to confirm guest satisfaction
- Stay updated on room rates and promotions
- Receive and note all incoming mail as required
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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