Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $13.50 - $17.00
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Work Schedule

Flexible
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Benefits

Multiple Tiers of Medical Coverage
Dental Insurance
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

Bellyard A Tribute Portfolio Hotel is a distinguished hotel located in the vibrant heart of Atlanta, known for its dynamic atmosphere and modern, stylish design. This hotel is a proud member of the Tribute Portfolio, a collection of unique hotels that embrace a distinct sense of place and culture. Bellyard offers guests an immersive experience reflective of Atlanta's rich cultural scene, featuring cutting-edge design and innovative technology to elevate each stay. As part of the acclaimed Davidson Hospitality Group, Bellyard is backed by an award-winning full-service management company known for operating top-tier hotels, restaurants, and entertainment venues across the United... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in customer service, preferably in hospitality
  • cash handling experience
  • excellent communication skills
  • ability to work flexible schedules including evenings, weekends, and holidays
  • proficiency with computer systems and property management software
  • strong problem-solving abilities
  • ability to handle guest complaints professionally and calmly

Job Qualifications

  • Previous experience in a customer service role, preferably in a hotel or hospitality environment
  • excellent communication and interpersonal skills
  • previous cash handling experience required
  • strong problem-solving abilities and the ability to remain calm under pressure
  • proficiency in computer systems and knowledge of hotel property management software
  • outstanding organizational and multitasking skills
  • availability to work flexible schedules, including evenings, weekends, and holidays
  • high school diploma or equivalent

Job Duties

  • Provide exceptional customer service, creating a positive first impression for guests
  • efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
  • respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
  • assist guests with recommendations and information about local attractions, dining options, and hotel amenities
  • collaborate with other departments to ensure seamless guest experiences
  • maintain a clean and organized front desk area
  • handle cash and credit card transactions accurately
  • demonstrate a strong attention to detail and a proactive approach to guest satisfaction

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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