Job Overview
Compensation
Type:
Hourly
Rate:
Range $11.25 - $14.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Our establishment is a reputable hotel dedicated to providing exceptional guest experiences and top-notch hospitality services. We pride ourselves on our strong customer service ethos, commitment to quality, and welcoming environment. As a hospitality leader in our region, we continuously strive to improve and innovate our guest services, ensuring that every visitor enjoys a seamless and memorable stay. The hotel features a range of modern amenities including comfortable rooms, dining outlets, event spaces, and recreational facilities, all designed to cater to the diverse needs of our guests.
We are currently seeking a highly organized and personable Front Desk ... Show More
We are currently seeking a highly organized and personable Front Desk ... Show More
Job Requirements
- High school diploma or equivalent
- prior hospitality or customer service experience preferred
- ability to work flexible hours including weekends and holidays
- strong communication skills
- proficiency with computers and hotel management systems
- experience handling cash transactions
- ability to provide excellent customer service
- attention to detail
- ability to maintain professionalism under pressure
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- excellent communication and interpersonal skills
- proficiency with reservation and hotel management software
- strong organizational and multitasking abilities
- ability to handle confidential information with discretion
- cash handling experience
- problem-solving skills
- friendly and professional demeanor
- knowledge of local area and attractions is a plus
Job Duties
- Books guest reservations and/or coordinates with reservation center
- registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates
- prepares for group check-ins, check-outs, and VIP arrivals
- greets, registers, and assigns rooms to guests
- handles confidential information, including guest records, with a high degree of integrity
- answers and routes calls as appropriate
- takes guest messages with accuracy
- assists with sales and marketing efforts as directed by the General Manager
- offers and properly handles requests for wake-up calls
- records pertinent guest information in the pass on log
- replenishes continental breakfast as needed and keeps the area clean
- ensures common area/lobby is clean
- performs laundry functions as directed
- checks guests in and out of the hotel
- processes customer payments according to established policies and procedures
- answers phone in a prompt, efficient, and friendly manner
- promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions
- answers guests questions about the property and amenities and refers and directs guests to area attractions and outlets
- arranges for appropriate transportation of guests to and from the hotel when necessary
- uses creative reasoning to overcome guest objections and concerns to ensure 100% satisfaction
- resolves minor guest complaints to the satisfaction of the customer
- informs supervisor of major problems, complaints, disturbances or unhappy guests
- responds quickly to guest requests or complaints in a friendly manner and takes appropriate action
- follows up to ensure guest satisfaction
- completes daily paperwork including cashing out, documenting adjustments, postings, paid-outs, charges and check-outs
- handles departmental accounting of monies, receipts, guest accounts and credit
- posts all charges
- completes cashiers report
- prepares deposit and counts cashier bank
- balances cash bag at open and closing of each shift
- transmits and receives messages using computer, telephone, email, fax, and switchboard
- provides a professional image at all times through appearance and dress
- follows company policies and procedures
- performs other duties as assigned by supervisor or management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink simplifies hospitality hiring.
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