Front Desk Agent

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $19.00
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Benefits

accrued paid time off
Medical insurance
Dental Insurance
Vision Insurance
401(k) program with employer matching
flexible spending accounts
Basic Life and AD&D insurance
Company-paid Life Insurance
short-term disability
long-term disability
Employee assistance program
Hotel discount program

Job Description

Origin Westminster is a distinguished hotel located in the vibrant city of Westminster, Colorado. Renowned for its exceptional hospitality and guest-centric approach, the property is committed to providing an inviting and memorable experience for every visitor. The hotel combines modern amenities with a welcoming environment, ensuring comfort and convenience for business and leisure travelers alike. Origin Westminster is part of a reputable hospitality group that values professionalism, team collaboration, and excellence in service. With a strategic location on Westminster Boulevard, the hotel offers easy access to local attractions, dining, and entertainment, making it a preferred choice for guests visiting the... Show More

Job Requirements

  • High school diploma or equivalent
  • Six months to one-year related experience and/or training
  • Ability to read, analyze, and interpret procedure manuals
  • Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to operate the Property Management System, capture email, and use the PBX system
  • Accountability for balancing the daily shift bank and maintain organization and demonstrate quality service
  • Regularly required to stand, walk, and communicate
  • Occasionally required to lift and/or move up to 25 pounds

Job Qualifications

  • High school diploma or equivalent
  • Six months to one-year related experience and/or training
  • Ability to read, analyze, and interpret procedure manuals
  • Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to operate the Property Management System, capture email, and use the PBX system
  • Accountability for balancing the daily shift bank and maintain organization and demonstrate quality service
  • Regularly required to stand, walk, and communicate
  • Occasionally required to lift and/or move up to 25 pounds

Job Duties

  • Consistently provide high level of customer service
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • Check in and out hotel guests in a confident, professional and friendly manner
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
  • Complete all items on appropriate checklist by end of shift
  • Follow established key control policy
  • Ensure proper credit policies are followed and verify credit limit report
  • Submit all lost and found articles accompanied by a completed lost and found report
  • Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
  • Knowledgeable of fire and emergency procedures
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
  • Monitor room availability throughout the day
  • Review daily the selling status of the hotel using yield management system
  • Perform all other duties as directed by immediate supervisor
  • Contact other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
  • Perform other duties as assigned, requested or deemed necessary by management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

OysterLink connects hospitality businesses with candidates.

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