Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
training programs
Employee Discounts
Retirement Plan
Employee wellness programs
Career Development
Job Description
Azul Hospitality is a distinguished hotel management company known for its commitment to delivering exceptional guest experiences across its portfolio of properties. Focusing on professionalism, efficiency, and hospitality, Azul Hospitality strives to elevate the standards of hotel service through well-trained staff and a strong customer-centric approach. The company places high value on maintaining a pleasant atmosphere for guests, ensuring their stay is not only comfortable but memorable. This dedication to excellence makes Azul Hospitality a preferred choice for travelers seeking quality accommodations with outstanding service. Their hotels are embraced for their inviting ambiance, strategic locations, and a wide range of... Show More
Job Requirements
- high school or equivalent education
- hospitality industry experience preferred
- experience in front desk or customer service role preferred
- able to stand for up to four hours
- able to lift up to 45 lbs
- able to push and pull carts and equipment up to 250 lbs
- able to maneuver in limited space
- good communication skills
- basic computer skills
- punctual and reliable attendance
- maintain neat, clean and well-groomed appearance
- comply with safety and security procedures
- ability to speak, read, write and understand the primary workplace language
Job Qualifications
- high school diploma or equivalent
- experience in the hospitality industry preferred
- experience in front desk or customer service role preferred
- good communication skills verbal, written and electronic
- basic computer skills
- knowledge of Windows OS, MS Office, PMS, PBX, key system and POS
- leadership capability and customer relations skills
- detail oriented with outstanding organizational and communication skills
- computational ability
- ability to effectively deal with customers requiring patience, tact and diplomacy
- self-driven and able to work independently
- strong issue resolution and analytical skills
Job Duties
- greet and welcome guests upon arrival
- execute the registration and checkout process at the front desk
- accept payment for guests accounts both at registration and checkout, maintain a house bank, make deposit and accurate daily reports
- accurately handle cash transactions and balance cash drawer
- acknowledge rewards members and returning guests
- take and manage guest bookings, upselling opportunities, and inform guests about ways to improve their stay
- review current day arrival reports and ensure special request reservations are properly handled
- attend all scheduled training, departmental and hotel meetings
- ensure awareness of special promotions, daily activities, arriving VIPs, group/conferences in house, special requests, and scheduled shuttles
- practice safe work habits and follow safety procedures
- follow privacy and security protocols, company and departmental procedures
- answer all calls promptly and transfer to appropriate departments
- cooperate with other departments for guest needs coordination
- log all guest requests and room defects, follow up for resolution
- answer inquiries on hotel policies, services, dining, entertainment and travel directions
- maintain extensive knowledge of hotel facilities and local attractions
- maintain lobby cleanliness and organization
- assist in booking reservations
- assist with mail, packages, facsimiles, and guest items
- perform other duties assigned by manager or supervisor
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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