Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Job Description
Hilton Nashville Downtown is a premier hotel located in the heart of Nashville, Tennessee, known for its commitment to excellence in hospitality and guest service. As part of the Hilton portfolio, the establishment upholds a high standard of service, ensuring every guest enjoys a memorable and comfortable stay. The hotel caters to a diverse range of visitors, from business travelers to tourists exploring the vibrant city, offering a mix of modern amenities, quality accommodations, and convenient location advantages that make it a preferred choice for many. Hilton Nashville Downtown prides itself on fostering a welcoming environment not only for guests... Show More
Job Requirements
- Must be able to walk and climb stairs
- Must be able to bend, stoop, and crouch
- Must use hands to reach, grasp, handle, push, and pull
- Must have good near and far vision
- Must be able to hear, talk, and smell
- Must be able to lift and carry up to 50 pounds
- Majority of duties performed while standing and indoors
- Must tolerate moderate noise levels
Job Qualifications
- High school diploma or GED or equivalent combination of education and experience
- Four-year college experience preferred in hospitality, business, or foreign languages
- Previous customer service, front office, or hospitality experience preferred
- Proficient communication skills both verbal and written
- Proficient in using hotel management systems and basic computer applications
- Competent in handling cash and credit card transactions
- Preferred ability to speak foreign languages
- Ability to multi-task and handle pressure during peak periods
- No specific licenses or certificates required
- Proficient in reading safety rules, operating instructions, and procedure manuals
- Professionalism and courtesy towards guests and colleagues
Job Duties
- Greet guests with a warm and friendly demeanor upon arrival
- Fulfill guest requests and follow special instructions adhering to security and credit policies
- Promote Hilton Hospitality and brand-specific marketing programs
- Communicate effectively with other hotel departments to ensure seamless guest experiences
- Address guest inquiries and resolve issues promptly, following up to ensure complete satisfaction
- Use computer systems to select and block rooms, pre-register guests, and assist with VIP escorts
- Check guests out according to procedures, handle cash and post charges
- Maintain knowledge of room and rate availability for current and future dates
- Handle safety deposit box requests including access and closing procedures
- Complete key packets and vouchers
- Reconcile transactions and cash out with leader at shift end
- Promote and upsell hotel services, packages, and loyalty programs
- Answer phones within three rings according to service standards
- Handle emergency procedures professionally
- Collaborate with leadership on difficult situations to ensure guest satisfaction
- Perform other duties as assigned
- Assist operations in other hotel areas as needed
- Maintain a safe work environment and hotel safety standards
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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